Privacy Policy

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Privacy Policy

Welcome to SUPERNOVA®

SUPERNOVA®, a service provided by Daylight Technologies Zambia Limited (“SUPERNOVA”, “we”, “our”, or “us”), values your privacy. This Privacy Policy explains how we collect, store, use, and disclose your information when you use SUPERNOVA.app and *.SUPERNOVA.app (together, the “Website”), our mobile and desktop apps (the "Apps"), and all related sites, players, widgets, tools, apps, data, software, APIs, and other services provided by SUPERNOVA (the “Services”). Together, these form the “Platform.”

This Privacy Policy covers:

  • Our principles regarding your information and privacy
  • The information we collect about you
  • How we use your information
  • How we share your information
  • How we use cookies and similar technology
  • Your choices regarding your information
  • How to contact us about privacy issues

By using the Website, Apps, or Services, or by registering a SUPERNOVA® account, you consent to the use of your information as described in this Privacy Policy. If you do not agree with any provisions, do not use the Platform. For questions or concerns, contact us via our Help Center.

This Privacy Policy applies only to the Platform. The Platform may link to third-party websites, apps, or services (e.g., hosting or streaming providers) or allow sharing with them. SUPERNOVA is not responsible for their privacy practices—review their policies before connecting your SUPERNOVA® account or sharing data.

Our Principles

Our approach to data protection and privacy is straightforward:

  • Transparency: This Privacy Policy provides full clarity on our practices. Contact us via the Help Center if anything is unclear.
  • Control: You control what information you share via the Platform and connected services. Use our tools to manage your preferences.

Information We Collect About You

We collect information from various sources:

Information Provided by You
  • No Account Required: You can visit the Website without providing personal data, though some data is collected automatically (see below).
  • Account Registration: To use certain Services or register a SUPERNOVA® account, you provide:
    • Essential Information: Email address (unless signing up via Facebook without sharing it), month and year of birth, and a password. For subscriptions, your real name, billing address, and payment details are required.
    • Non-Essential Information: Gender (optional).
    • Profile Information: Optional details for your public profile, such as real name, username, location (city/country), profile picture/avatar, creator category (e.g., musician), and links to other websites or social media. You can edit or delete this anytime.
  • Correspondence: Personal data from emails, webforms, or offline contact.
  • Surveys: Data from survey responses, unless anonymous.
  • Content: Personal data in sounds, comments, or discussions you post. SUPERNOVA does not host or store this content—it’s managed via third-party services you choose.
Information We Collect Automatically

We collect data automatically when you use the Platform, including via web analytics (see Cookies Policy):

  • IP address (may indicate your location)
  • Referring site before visiting the Website
  • Actions on the Platform (e.g., page visits, streaming, uploading, following users, posting comments, searches)
  • Search terms entered
  • Visit time, frequency, and duration
  • Browser type, operating system, device type, and device ID
  • Location data (e.g., GPS) from Apps, if enabled
  • Cookie and similar technology data (per Cookies Policy)
  • Email interaction data (e.g., opens, clicks)
Information from Other Sources
  • Facebook Connect: If you sign up via Facebook, we may receive your first name, last name, email, gender, location, profile link, timezone, birthday, profile picture, likes, and friends list, per Facebook’s privacy policy. Adjust this via Facebook settings.

How We Use Your Information

We use your information to:

  • Operate the Platform: Manage your account, provide access to Services, identify you as a content creator, and offer technical support. SUPERNOVA does not host, store, or transmit content (e.g., audio, video, livestreams)—this occurs via third-party services you control.
  • Communicate: Respond to inquiries, send service updates, and (if opted in) newsletters or marketing messages.
  • Analyze Usage: Provide data to pro users about their content’s popularity (e.g., listens, follows), without hosting the content ourselves.
  • Enforce Rules: Prevent breaches of our Terms of Use, Community Guidelines, or laws, including age restrictions using birth data.
  • Public Profiles: Display optional profile data (excluding email) publicly, accessible via the Website, API, or Services.
  • Process Payments: Use name, address, and payment details for subscriptions, secured via SSL encryption and PCI compliance.
  • Connect Users: Suggest connections based on Facebook/Twitter data, if linked, which you can adjust.
  • Improve the Platform: Analyze usage to enhance features and customize experiences.
  • Advertising: Show relevant ads based on your interactions (e.g., listening habits, location), without sharing personal data with advertisers. Ads are targeted using generic criteria (e.g., age range, city) or recent content views. Third-party ad networks may collect cookie data for this—see their policies for opt-out options.

Sharing of Your Information

We share your information only as described here or in our Cookies Policy:

  • Other Users: Public profile data (excluding email) and your interactions (e.g., comments, listens to pro users’ content) are visible to others.
  • With Consent: We share data if you explicitly agree, made clear at collection.
  • Service Providers: Third parties (some outside Africa) process data for us (e.g., analytics, payment processing), only as necessary and under strict security instructions.
  • Connected Apps/Networks: Linking to Facebook, SoundCloud, Twitter, etc., shares certain data (e.g., public sounds). SUPERNOVA isn’t responsible for these services—review their policies.
  • Advertisers: Third-party ad services collect data (e.g., IP, browser details) to serve and measure ads, without receiving your personal data directly.
  • Aggregated Data: We may share anonymized, aggregated statistics about Platform use.
  • Legal Requirements: We disclose data if legally permitted or required (e.g., court orders).
  • Protection: We share data to defend our rights, users, or the Platform’s safety.
  • Business Transfer: Data may transfer in a merger, acquisition, or insolvency.

Cookies and Similar Technology

We use cookies and similar tech to improve the Platform, detailed in our Cookies Policy. Third-party ads may use your interaction data for personalization, per your device settings. By not blocking cookies (per Cookies Policy instructions), you consent to their use and our collection of related data.

Choice and Control

You control your information:

  • No Account Needed: Browse without providing data, though some is collected automatically.
  • Account Settings:
    • Notifications: Adjust email and activity notifications in the “Notifications” tab. Disable non-essential emails there or via unsubscribe links.
    • Connections: Manage sharing with social networks/apps in the “Connections” tab.
    • Content Privacy: Set sounds to “private” on their sound page to limit access. Disable API access to restrict third-party app use of your sounds.
  • Cookies: Block/disable per Cookies Policy (see http://aboutcookies.org).
  • Deletion: Delete your account via Settings. Content and usage data will be removed from our interface, but SUPERNOVA cannot delete it from third-party hosting services you used.
  • Data Access: Update most data in Settings. For other data, contact us via the Help Center to access, amend, or delete it. We may retain some data for legal reasons.

Note: Deleting your account removes our records, but cached search engine data or third-party-hosted content may persist beyond our control.

Data Controller

Your data is controlled by Daylight Technologies Zambia Limited, regardless of your location. We may share your data within the SUPERNOVA Group (entities under Daylight Technologies Zambia Limited) for purposes outlined here. You can withdraw consent anytime via Settings or the Help Center.

International Data Transfers

SUPERNOVA is based in Zambia. Your data is collected, stored, used, and shared under Zambian law, which may differ from your country’s laws. By using the Platform, you consent to this transfer and processing in Zambia.

Children

The Platform is not for children under 13. We do not knowingly collect their data and delete it if discovered.

Changes and Updates to This Privacy Policy

We may update this Privacy Policy, revising the Effective Date below. Check back periodically. Material changes will be notified via account messages or Website notices.

Questions?

Contact us via the Help Center for questions, to suggest changes, or to learn what data we hold.

Don’t Want to Share Your Information?

If you disagree with this Privacy Policy (including Cookies Policy), do not use the Platform. Registered users can terminate accounts via Settings.

Effective Date: March 31, 2025